Download the EarGuide app
Carry your personal guide in your pocket. Available free for iOS and Android.
Find answers to the most common questions about EarGuide. If you don't find what you're looking for, contact us at support@earguide.app.
The audio guides are downloaded together with the app. When you install it, all routes are immediately available — just open the app and start exploring.
No. Once you've downloaded the routes, EarGuide works completely offline. You can take the tour without internet or mobile data usage.
The app uses your location to automatically activate the narration when you arrive at a point of interest. You don't need to tap anything — the audio guide plays itself when it detects you've arrived.
Geolocation needs access to your device's GPS. If location is disabled, automatic playback won't work, but you can manually select points of interest from the map.
Yes. You can pause, skip points, rewind or fast-forward freely. The tour has no schedules or mandatory sequences — you decide the pace.
The audio guides are currently available in Spanish and English. You can change the language from the app settings.
The EarGuide app is free. The routes in Valencia and Valladolid include all audio content at no additional cost. More cities will be added soon.
Email support@earguide.app with your issue and your device model. We try to respond within 24 hours.